Privacy Policy

Last updated: May 6, 2026

Novélle operates this website and webshop, including all associated services, features, and content (the "Services"). In this privacy policy, we explain how we collect, use, share, and protect personal data when you use our Services.

Processing of Personal Data

When you use our website or place an order, we may process personal data as described in this privacy policy.

We only process personal data when there is a valid legal basis for doing so, such as:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Consent provided by you

What data we collect

We may collect, among others, the following personal data:

Name and contact details
Address and shipping details
Email address and phone number
Payment and transaction data
Order history
Account details (if applicable)
IP address, browser information, and device data
Communication data, such as messages or questions you send to us

Payments are securely processed via external payment providers. Novélle does not store full payment card details.

How we use your data

We use personal data to:

Process and deliver orders
Handle payments
Provide customer service
Answer questions and requests
Improve our website and services
Prevent fraud, misuse, and security risks
Comply with legal obligations
Send marketing communications, only when you have given consent for this

Sharing of personal data

We only share personal data when it is necessary for our services or when we are legally obliged to do so.

Data may be shared with:

Shopify (our e-commerce platform)
Payment providers
Shipping and logistics partners
IT and service providers who support our webshop

These parties process personal data solely on behalf of Novélle and only to the extent necessary for their services.

Shopify

Our webshop is hosted by Shopify. Shopify processes personal data to enable and improve the platform and its services.

More information about how Shopify processes personal data can be found in Shopify's privacy policy.

International data transfer

Some of our external service providers, including Shopify, may process personal data outside the European Economic Area (EEA).

When personal data is processed outside the EEA, we ensure that appropriate security measures are applied in accordance with applicable privacy legislation.

Cookies

Our website uses cookies and similar technologies to:

Ensure the website functions correctly
Improve user experiences
Analyze website traffic and statistics
Make marketing and advertisements more relevant

Where legally required, we ask for prior consent for placing non-essential cookies.

More information on this can be found in our cookie policy.

Data retention period

We do not retain personal data longer than necessary for:

Processing orders
Complying with legal obligations
Administrative purposes
Resolving disputes
Security and fraud prevention

Your rights (EU & UK)

If you are a resident of the European Union or the United Kingdom, you have certain rights regarding your personal data under privacy laws.

You have the right, among others, to:

Access your personal data
Request correction of inaccurate data
Request deletion of data
Withdraw consent
Object to certain forms of data processing
Lodge a complaint with the competent privacy supervisory authority

Do you wish to exercise one of these rights? Please contact us via:

info@novelleofficial.nl

Security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or unauthorized disclosure.

Despite these measures, no method of data transfer or storage can guarantee complete security.

Links to third-party websites

Our website may contain links to external third-party websites. Novélle is not responsible for the privacy policy, content, or practices of these external websites.