Shipping Policy

At Novélle, we aim to deliver your order as quickly and efficiently as possible.

Processing Time

All orders are processed within 1–2 business days. Once your order has been processed, you will receive a confirmation email with tracking information.

🇳🇱 Shipping Time (Netherlands)

Orders within the Netherlands are typically delivered within 1–2 business days after dispatch.

🇪🇺 Shipping Time (Europe)

We ship to several European countries including Belgium, Germany, and France.

Estimated delivery time: 2–5 business days after dispatch.

🇬🇧 Shipping Time (United Kingdom)

Due to customs processing, delivery to the United Kingdom may take slightly longer.

Estimated delivery time: 3–7 business days.

💰 Shipping Costs

We offer free shipping on all orders over €50. Shipping costs for orders below this amount will be calculated at checkout.

📦 Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery in real time.

⏱ Delays

Please note that delivery times are estimates and may vary due to external factors such as holidays, customs processing, or carrier delays.

📍 Incorrect Address

Please ensure that your shipping details are correct before completing your order. Novélle is not responsible for orders shipped to incorrectly provided addresses.

📩 Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at Info@novelleofficial.nl and we will assist you as quickly as possible.