Terms of Service

Last updated: April 26, 2026

Welcome to Novélle.

These Terms of Service (“Terms”) govern your use of our website and services (“Services”). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, please do not use our Services.

1. Use of the Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not misuse our Services or attempt to interfere with their normal operation.

2. Products & Information

We aim to display all products as accurately as possible. However, colors and appearance may vary depending on your device.

All product descriptions, pricing, and availability may change without prior notice.

3. Orders & Acceptance

By placing an order, you make an offer to purchase a product.

We reserve the right to accept or refuse any order. An order is only confirmed once payment has been successfully processed.

Please review your order carefully, as cancellations may not be possible after confirmation.

4. Pricing & Payments

All prices are shown at checkout and may change without notice.

You agree to provide accurate and complete payment information. Payments are processed securely through third-party providers.

5. Shipping & Delivery

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

6. Returns & Right of Withdrawal (EU)

Customers in the European Union have the legal right to withdraw from their purchase within 14 days after receiving their order, without giving any reason.

After requesting a return, the item must be sent back in accordance with our Return & Refund Policy. Items must be unworn, unused, with original tags, and in the original packaging.

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

7. Liability

We are not liable for indirect or consequential damages resulting from the use of our Services or products.

Nothing in these Terms limits your legal rights as a consumer.

8. Intellectual Property

All content on this website (including logos, images, text, and design) is the property of Novélle and may not be used without permission.

9. Third-Party Services

Our store is powered by Shopify and may involve third-party services (such as payments and shipping).

We are not responsible for the practices of these third parties.

10. Privacy

Your personal data is handled according to our Privacy Policy.

11. Changes to These Terms

We may update these Terms at any time. Continued use of the Services means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of the Netherlands.

13. Contact Information

If you have any questions regarding these Terms, please contact us:

info@novelleofficial.nl
KVK: 99535203